About Me

I leverage my academic foundations, my experience managing global teams, and nearly twenty years spent in the MSP field to bring smart, effective, and future-focused solutions to whatever problems I am tasked to face. A lifelong Connecticut resident, I've helped over 3,000 customers worldwide to earn over a billion dollars in revenue.

Using a 21st-century mindset in the modern world, I ensure that customer satisfaction is paramount to everything, even my own profits. I treat all my clients with the same dignity and respect that they and I show to others. By being mindful, honest, and fair — not only to the customer, but to their customers and employees, as well as my team — there is nothing that we cannot accomplish.

Jobs

  1. Endsight

    -present
    Account Specialist

    Roles & Accomplishments

    • Responsible for client relationships and handling firstline strategy questions.
    • Managed and mentored my team members.
    • Took ticket escalations on behalf of the Response Center.
    • Worked on decreasing CIIs by monitoring and improving system resiliency, efficiency, and self-service tools.
    • Audited internal documentation to ensure that our tools provide a high ROI.

    Skills

    • Client strategy
    • Service management
    • Windows Server
    • Microsoft Exchange Server
    • Microsoft Office 365
    • Microsoft Teams
    • Microsoft Azure
    • Google Workspace
    • SD-WAN and MPLS
    • SPF
    • DKIM
    • DMARC
    • DNSSEC
    • IPv6
    Endsight square logo
  2. Endsight

    -
    Senior Response Center Engineer

    Accomplishments

    • Responsible for solving problems for businesses in California, the greater NYC area, and internationally.
    • Led all teams in responded tickets and tickets closed for consecutive months, while maintaining one of the highest customer satisfaction ratings.
    • Implemented client strategy.
    • Recognized nationally for outstanding communication and leadership.

    Skills

    • Windows
    • Windows Server
    • Microsoft Exchange Server
    • Microsoft Office 365
    • Exchange Online
    • Microsoft Teams
    • Microsoft Teams Direct Routing
    • Azure
    • Power BI
    • Google Workspace
    • Ubiquiti UniFi
    • SD-WAN and MPLS
    • SPF
    • DKIM
    • DMARC
    • DNSSEC
    • IPv6
    • VoIP
    • Zimbra
    Endsight square logo
  3. Vectro Networks

    -
    Senior Engineer/​Compliance Officer

    Accomplishments

    • Largely responsible for client strategy, network design, implementation, and maintenance for customers nationwide.
    • Set company records by successfully closing nearly 2,000 tickets in one year.
    • Brought over 35% of our customers onto the modern Internet by successfully deploying IPv6 in production.
    • Switched nearly every client to use free SSL certificates from Let's Encrypt, thereby reducing customer costs, and increasing customer security and internal productivity with automated renewals.
    • Deployed the "security.txt" standard to over 80% of our customer base to aid security researchers and ensure vulnerabilities are properly reported.

    Skills

    • Windows
    • Windows Server
    • Microsoft Exchange Server
    • Microsoft Office 365
    • Active Directory Certificate Services
    • Active Directory Domain Services
    • Exchange Online
    • Microsoft Teams
    • Ubiquiti UniFi
    • Linux
    • Azure
    • DNSSEC
    • IPv6
    • SPF
    • DKIM
    • DMARC
    • VoIP
    • Apache
    • Autodesk/AutoCAD
    • BlackBerry Enterprise Server
    • Cisco
    • HPE/Aruba
    • macOS
    • MySQL/MariaDB
    • NGINX
    • Power Automate
    • QuickBooks Desktop
    • QuickBooks Online
    • SonicWall
    Vectro logo
  4. Jenesis Computers

    -
    Technical Service Manager

    Accomplishments

    • Managed a team of technicians by coordinating tickets and scheduling HP warranty repairs with schools, prisons, and businesses all throughout Connecticut and the New England region.
    • Developed an in-house ticketing system to track inventory and service information.
    • Successfully deployed over 2,000 computers statewide.
    • Maintained a fleet of over 100 printers for the state government.

    Skills

    • Client strategy
    • Computer imaging
    • Computer repair
    • Windows
    • Windows Server
    • Microsoft Exchange Server
    • IPv6
    • VirtualBox
    • Xerox printer repair
  5. CCSU School of Education & Professional Studies

    Systems Coordinator, Center for Innovation in Teaching & Technology
    • Assisted with integrating new technology to educate, train, and develop the next generation of teachers.
    • Maintained several computer labs and networking hardware.
    • Repaired printers and scanners as necessary.

    Skills

    • macOS
    • macOS Server
    • Microsoft Office
    • iLife
    • iWork
    • Final Cut Pro
    Central Connecticut State University logo
  6. CCSU Information Technology Services

    -
    Onsite Support Technician

    Accomplishments

    • Provided front-line support for professors, teachers, faculty, and staff members.
    • Deployed new computers, recycled old computers, and assisted with inventory and stock-keeping as needed.
    • Learned how laser printers worked by stripping an HP LaserJet 4 down to the frame and rebuilding it.

    Skills

    • Windows
    • Windows Server
    • macOS
    • Active Directory Domain Services
    • Computer repair
    • Printer repair
    Central Connecticut State University logo

Certifications

  • Microsoft Certified Solutions Expert

    ,  
    Cloud Platform & Infrastructure (Charter Member)

    Earners of this certification have demonstrated the skills required to run a highly efficient and modern data center, with expertise in cloud technologies, identity management, systems management, virtualization, storage and networking. Earning this certification qualifies an individual for such jobs as cloud administrator, cloud architect, computer support specialist, and information security analyst.

    I also have a focus on implementing Microsoft Azure IaaS.

    My MCSE badge
  • Microsoft Certified Solutions Associate

    Windows Server 2012 family

    Earners of this certification have demonstrated the skills required to reduce IT costs and deliver more business. They are qualified for a position as a network or computer systems administrator or as a computer network specialist.

    Skills include:

    • Install and configure servers
    • Configure server roles and features
    • Configure Hyper-V
    • Deploy and configure core network services
    • Install and administer Active Directory Domain Services
    • Create and manage Group Policy
    • Deploy, Manage, and Maintain Servers
    • Configure File and Print Services
    • Configure Network Services and Access
    • Configure a Network Policy Server Infrastructure
    • Configure and Manage Active Directory
    • Configure and Manage Group Policy
    • Configure and Manage High Availability
    • Configure File and Storage Solutions
    • Implement Business Continuity and Disaster Recovery
    • Configure Network Services
    • Configure the Active Directory Infrastructure
    • Configure Access and Information Protection Solutions
    My MCSA badge
  • HP Accredited Platform Specialist

    Commercial Desktops, Workstations, and Notebooks

    This certification equips an individual to provide hardware support for commercial/​business-class HP products.

    This individual can provide support for the purpose of restoring consumer and business-class hardware to factory operational levels.

    HP, Inc. logo
  • HPE Accredited Platform Specialist

    ProLiant ML/​DL/​SL Servers

    This certification equips an individual to provide hardware support for commercial/​business-class HPE products.

    This individual can provide support for the purpose of restoring consumer and business-class server hardware to factory operational levels.

    Hewlett Packard Enterprise logo
  • CompTIA A+

    GFL Certification

    Earners of the CompTIA A+ certification have validated skills in hardware repair and configuration, PC and peripheral troubleshooting, Windows operating system administration, and user support.

    My CompTIA A+ (GFL) badge
  • Hurricane Electric IPv6 Certification

    Sage

    This [certification proves] your ability to configure IPv6 and to validate your IPv6 server's configuration.

    Through this test set you will be able to:

    • Prove that you have IPv6 connectivity
    • Prove that you have a working IPv6 web server
    • Prove that you have a working IPv6 email address
    • Prove that you have working forward IPv6 DNS
    • Prove that you have working reverse IPv6 DNS for your mail server
    • Prove that you have name servers with IPv6 addresses that can respond to queries via IPv6
    • Prove your knowledge of IPv6 technologies through quick and easy testing

    You will also demonstrate that you are familiar with IPv6 concepts such as:

    • the format of IPv6 addresses
    • AAAA records
    • reverse DNS for IPv6
    • the IPv6 localhost address
    • the IPv6 default route
    • the IPv6 documentation prefix
    • the IPv6 link local prefix
    • the IPv6 multicast prefix
    • how to do an IPv6 ping
    • how to do an IPv6 traceroute
    • common IPv6 prefix lengths such as /64, /48, /32
    • and more!
    Hurricane Electric IPv6 Certified (Sage Level)
  • OSHA 10-Hour Training

    General Industry Certification

    OSHA 10-hour training teaches basic safety and health information to entry-level workers in construction and general industry. It is part of the OSHA Outreach Training Program, which explains serious workplace hazards, workers' rights, employer responsibilities and how to file an OSHA complaint.

    OSHA logo
  • Rackspace Cloud University

    CloudU

    Rackspace Cloud University, known as CloudU™, is a vendor-neutral, cloud education program designed by Rackspace and industry analysts. It is a curriculum designed for business owners and technical professionals who want to boost their knowledge of the fundamentals of Cloud Computing.

    Rackspace logo
  • Six Sigma Certification (IT)

    White Belt

    Six Sigma is a methodology that utilizes statistical tools and concepts to identify variations or defects in a process.

    Six Sigma White Belt training is an ideal beginner level for those simply looking to understand the basics of Six Sigma. It works best for employees who are unfamiliar with Six Sigma and want to learn more about the methodology and how it can impact an organization.

    The IT industry is an industry that truly relies on speed, accuracy, and quality control in their processes. Unlike other companies with less pressure to improve processes or strategies, IT organizations need to utilize their time wisely and make the most of their projects and processes.

    Six Sigma White Belt
  • Sophos Certified Engineer

    ,  
    Version 3.0

    The Sophos Certified Engineer training is our first level of technical training, giving you a great overview of the key features of our products and all of the knowledge you need to run a demo or a simple proof of concept.

    Sophos logo
View my expired/obsolete certifications
  • Apple Certified Help Desk Specialist

    macOS 10.4

    The macOS Support Essentials exam covered:

    • Installation of Mac OS X "Tiger"
    • Users
    • File Systems
    • Permissions
    • Application Environments
    • Terminal/Command-Line Interface
    • Network Configuration and Troubleshooting
    • Accessing Network Services
    • Providing Network Services
    • Peripherals
    • Printing
    • Startup Sequence
    • Troubleshooting
    Apple, Inc. logo
  • Apple Certified Associate

    Mac Integration 10.6

    Apple, Inc. logo
  • Apple Certified Support Professional

    macOS 10.6

    Apple, Inc. logo
  • AppRiver CipherPost Pro Sales & Support

    AppRiver logo
  • AppRiver DNS Hosting Plus

    AppRiver logo
  • AppRiver Email Continuity Service

    AppRiver logo
  • AppRiver Email Threat Protection Sales & Support

    AppRiver logo
  • AppRiver Office 365 Partner Sales & Support

    AppRiver logo
  • AppRiver SecureSurf Partner Certification Program

    AppRiver logo
  • HIPAA Awareness Training for Business Associates

    -
  • HIPAA Security Rule

    -
  • Microsoft Certified Solutions Expert

    Server Infrastructure

    -
    Microsoft logo
  • Red Cross First Aid

    -
    Red Cross logo
  • Red Cross First Aid for Opioid Overdoses

    -
    Red Cross logo
  • Red Cross First Aid for Severe Bleeding

    -
    Red Cross logo
  • Ubiquiti sunMAX Solar Residential Specialist

    Ubiquiti Networks logo

Education

Publications

Volunteering

  • Since
    New Milford CERT logo
    IT/​Communications Officer
    • Maintained the organization's radios and helped procure new ones with Town funding.
    • Provided direction for the team, along with the other officers.
    • Assisted with the administration of COVID-19 tests and vaccines.
  • American Radio Relay League

    Since
    ARRL logo
    Volunteer Examiner

    Proctored and graded amateur radio exams to help get several people started in ham radio, public service, and everything that comes with the hobby.

  • New Milford Zoning Board of Appeals

    Alternate Member

    -
    Seal of the Town of New Milford (Connecticut)
  • New Milford Community Center Committee

    Member/​Secretary

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    Seal of the Town of New Milford (Connecticut)