About Me
I leverage my academic foundations, my experience managing global teams, and nearly twenty years spent in the MSP field to bring smart, effective, and future-focused solutions to whatever problems I am tasked to face. A lifelong Connecticut resident, I've helped over 3,000 customers worldwide to earn over a billion dollars in revenue.
Using a 21st-century mindset in the modern world, I ensure that customer satisfaction is paramount to everything, even my own profits. I treat all my clients with the same dignity and respect that they and I show to others. By being mindful, honest, and fair — not only to the customer, but to their customers and employees, as well as my team — there is nothing that we cannot accomplish.
Jobs
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Endsight (1144 Jordan Lane, Napa, CA 94559)
-presentAccount Specialist
Roles & Accomplishments
- Responsible for client relationships and handling firstline technical strategy questions.
- Managed and mentored my team members.
- Took ticket escalations on behalf of the Response Center.
- Worked on building value and decreasing CIIs by monitoring and improving system resiliency, efficiency, and self-service tools.
- Audited internal documentation to ensure that our tools provide a high ROI.
Skills
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Endsight (1144 Jordan Lane, Napa, CA 94559)
-Senior Response Center Engineer
Accomplishments
- Responsible for solving problems for businesses in California, the greater NYC area, and internationally.
- Led all teams in responded tickets and tickets closed for consecutive months, while maintaining one of the highest customer satisfaction ratings.
- Implemented client strategy.
- Recognized nationally for outstanding communication and leadership.
Skills
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Vectro Networks (57 North Street, Suite 111, Danbury, CT 06810)
-Senior Engineer/Compliance Officer
Accomplishments
- Largely responsible for client strategy, network design, implementation, and maintenance for customers nationwide.
- Set company records by successfully closing nearly 2,000 tickets in one year.
- Brought over 35% of our customers onto the modern Internet by successfully deploying IPv6 in production.
- Switched nearly every client to use free SSL certificates from Let's Encrypt, thereby reducing customer costs, and increasing customer security and internal productivity with automated renewals.
- Deployed the "security.txt" standard to over 80% of our customer base to aid security researchers and ensure vulnerabilities are properly reported.
Skills
- Windows
- Windows Server
- Microsoft Exchange Server
- Microsoft Office 365
- Active Directory Certificate Services
- Active Directory Domain Services
- Exchange Online
- Microsoft Teams
- Ubiquiti UniFi
- Linux
- Azure
- DNSSEC
- IPv6
- SPF
- DKIM
- DMARC
- VoIP
- Apache
- Autodesk/AutoCAD
- BlackBerry Enterprise Server
- Cisco
- HPE/Aruba
- macOS
- MySQL/MariaDB
- NGINX
- Power Automate
- QuickBooks Desktop
- QuickBooks Online
- SonicWall
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Jenesis Computers (550 Broad Street, Bristol, CT 06010)
-Technical Service Manager
Accomplishments
- Managed a team of technicians by coordinating tickets and scheduling HP warranty repairs with schools, prisons, and businesses all throughout Connecticut and the New England region.
- Developed an in-house ticketing system to track inventory and service information.
- Successfully deployed over 2,000 computers statewide.
- Maintained a fleet of over 100 printers for the state government.
Skills
- Client strategy
- Computer imaging
- Computer repair
- Windows
- Windows Server
- Microsoft Exchange Server
- IPv6
- VirtualBox
- Xerox printer repair
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CCSU School of Education & Professional Studies
Systems Coordinator, Center for Innovation in Teaching & Technology
- Assisted with integrating new technology to educate, train, and develop the next generation of teachers.
- Maintained several computer labs and networking hardware.
- Repaired printers and scanners as necessary.
Skills
- macOS
- macOS Server
- Microsoft Office
- iLife
- iWork
- Final Cut Pro
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CCSU Information Technology Services
-Onsite Support Technician
Accomplishments
- Provided front-line support for professors, teachers, faculty, and staff members.
- Deployed new computers, recycled old computers, and assisted with inventory and stock-keeping as needed.
- Learned how laser printers worked by stripping an HP LaserJet 4 down to the frame and rebuilding it.
Skills
- Windows
- Windows Server
- macOS
- Active Directory Domain Services
- Computer repair
- Printer repair
Certifications
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Microsoft Certified Solutions Expert
,Cloud Platform & Infrastructure (Charter Member)
Earners of this certification have demonstrated the skills required to run a highly efficient and modern data center, with expertise in cloud technologies, identity management, systems management, virtualization, storage and networking. Earning this certification qualifies an individual for such jobs as cloud administrator, cloud architect, computer support specialist, and information security analyst.
I also have a focus on implementing Microsoft Azure IaaS.
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Microsoft Certified Solutions Associate
Windows Server 2012 family
Earners of this certification have demonstrated the skills required to reduce IT costs and deliver more business. They are qualified for a position as a network or computer systems administrator or as a computer network specialist.
Skills include:
- Install and configure servers
- Configure server roles and features
- Configure Hyper-V
- Deploy and configure core network services
- Install and administer Active Directory Domain Services
- Create and manage Group Policy
- Deploy, Manage, and Maintain Servers
- Configure File and Print Services
- Configure Network Services and Access
- Configure a Network Policy Server Infrastructure
- Configure and Manage Active Directory
- Configure and Manage Group Policy
- Configure and Manage High Availability
- Configure File and Storage Solutions
- Implement Business Continuity and Disaster Recovery
- Configure Network Services
- Configure the Active Directory Infrastructure
- Configure Access and Information Protection Solutions
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Microsoft Certified: Azure Administrator Associate
AZ-104: Microsoft Azure Administrator
As a candidate for this certification, you should have subject matter expertise in implementing, managing, and monitoring an organization's Microsoft Azure environment, including:
- Virtual networks
- Storage
- Compute
- Identity
- Security
- Governance
As an Azure administrator, you often serve as part of a larger team dedicated to implementing an organization's cloud infrastructure. You also coordinate with other roles to deliver Azure networking, security, database, application development, and DevOps solutions.
You should be familiar with:
- Operating systems
- Networking
- Servers
- Virtualization
In addition, you should have experience with:
- PowerShell
- Azure CLI
- The Azure portal
- Azure Resource Manager templates
- Microsoft Entra ID
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SonicWall Network Security Administrator
SonicOS 7, SonicOS 6.5
The SNSA training curriculum is designed to teach students specific SonicWall network security technology. The course will provide students with the skills to successfully implement and configure SonicWall firewall appliances and security services.
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SonicWall Secure Mobile Access Administrator
Rev. A
The Secure Mobile Access Administrator eLearning training curriculum is designed around specific SonicWall SMA 1000 series appliances. Students will learn to provide secure, anywhere access to applications and resources for employees, business partners and other users.
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HP Accredited Platform Specialist
Commercial Desktops, Workstations, and Notebooks
This certification equips an individual to provide hardware support for commercial/business-class HP products.
This individual can provide support for the purpose of restoring consumer and business-class hardware to factory operational levels.
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HPE Accredited Platform Specialist
ProLiant ML/DL/SL Servers
This certification equips an individual to provide hardware support for commercial/business-class HPE products.
This individual can provide support for the purpose of restoring consumer and business-class server hardware to factory operational levels.
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CompTIA A+
GFL Certification
Earners of the CompTIA A+ certification have validated skills in hardware repair and configuration, PC and peripheral troubleshooting, Windows operating system administration, and user support.
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Hurricane Electric IPv6 Certification
Sage
This [certification proves] your ability to configure IPv6 and to validate your IPv6 server's configuration.
Through this test set you will be able to:
- Prove that you have IPv6 connectivity
- Prove that you have a working IPv6 web server
- Prove that you have a working IPv6 email address
- Prove that you have working forward IPv6 DNS
- Prove that you have working reverse IPv6 DNS for your mail server
- Prove that you have name servers with IPv6 addresses that can respond to queries via IPv6
- Prove your knowledge of IPv6 technologies through quick and easy testing
You will also demonstrate that you are familiar with IPv6 concepts such as:
- the format of IPv6 addresses
- AAAA records
- reverse DNS for IPv6
- the IPv6 localhost address
- the IPv6 default route
- the IPv6 documentation prefix
- the IPv6 link local prefix
- the IPv6 multicast prefix
- how to do an IPv6 ping
- how to do an IPv6 traceroute
- common IPv6 prefix lengths such as /64, /48, /32
- and more!
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OSHA 10-Hour Training
General Industry Certification
OSHA 10-hour training teaches basic safety and health information to entry-level workers in construction and general industry. It is part of the OSHA Outreach Training Program, which explains serious workplace hazards, workers' rights, employer responsibilities and how to file an OSHA complaint.
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Rackspace Cloud University
CloudU
Rackspace Cloud University, known as CloudU™, is a vendor-neutral, cloud education program designed by Rackspace and industry analysts. It is a curriculum designed for business owners and technical professionals who want to boost their knowledge of the fundamentals of Cloud Computing.
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Six Sigma Certification (IT)
White Belt
Six Sigma is a methodology that utilizes statistical tools and concepts to identify variations or defects in a process.
Six Sigma White Belt training is an ideal beginner level for those simply looking to understand the basics of Six Sigma. It works best for employees who are unfamiliar with Six Sigma and want to learn more about the methodology and how it can impact an organization.
The IT industry is an industry that truly relies on speed, accuracy, and quality control in their processes. Unlike other companies with less pressure to improve processes or strategies, IT organizations need to utilize their time wisely and make the most of their projects and processes.
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Sophos Certified Engineer
,Version 3.0
The Sophos Certified Engineer training is our first level of technical training, giving you a great overview of the key features of our products and all of the knowledge you need to run a demo or a simple proof of concept.
View my expired/obsolete certifications
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Apple Certified Help Desk Specialist
macOS 10.4
The macOS Support Essentials exam covered:
- Installation of Mac OS X "Tiger"
- Users
- File Systems
- Permissions
- Application Environments
- Terminal/Command-Line Interface
- Network Configuration and Troubleshooting
- Accessing Network Services
- Providing Network Services
- Peripherals
- Printing
- Startup Sequence
- Troubleshooting
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Apple Certified Associate
Mac Integration 10.6
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Apple Certified Support Professional
macOS 10.6
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AppRiver CipherPost Pro Sales & Support
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AppRiver DNS Hosting Plus
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AppRiver Email Continuity Service
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AppRiver Email Threat Protection Sales & Support
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AppRiver Office 365 Partner Sales & Support
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AppRiver SecureSurf Partner Certification Program
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HIPAA Awareness Training for Business Associates
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HIPAA Security Rule
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Microsoft Certified Solutions Expert
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Red Cross First Aid
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Red Cross First Aid for Opioid Overdoses
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Red Cross First Aid for Severe Bleeding
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Ubiquiti sunMAX Solar Residential Specialist
Education
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Central Connecticut State University
GraduatedBachelor of science, computer science (honors).
Computer Languages
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PowerShell
Over 60,000 downloads on PowerShell Gallery.
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C
Developed
aprs-weather-submitand IPvMe.
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C++
Some experience.
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PHP
Some experience, kind of rusty.
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HTML and CSS
You're looking at it.
Publications
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2600: The Hacker Quarterly
Plain Text in Plain Sight: Smaller Alternatives to the World Wide Web
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2600: The Hacker Quarterly
A File Format for Reporting Security Vulnerabilities
Volunteering
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New Milford CERT (John Pettibone Community Center, 2 Pickett District Road, New Milford, CT 06776)
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IT/Communications Officer
- Maintained the organization's radios and helped procure new ones with Town funding.
- Provided direction for the team, along with the other officers.
- Assisted with the administration of COVID-19 tests and vaccines.
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American Radio Relay League
Since
Volunteer Examiner
Proctored and graded amateur radio exams to help get several people started in ham radio, public service, and everything that comes with the hobby.
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New Milford Zoning Board of Appeals
Alternate Member
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New Milford Community Center Committee
Member/Secretary
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